Refund policy

At Lionessnelly, we take pride in the quality of our products and are committed to ensuring your complete satisfaction. If, for any reason, you are not entirely happy with your purchase, our return and refund policy is designed to be as straightforward and hassle-free as possible.

Returns

Eligibility:
We accept returns on items that are unworn, unwashed, and in their original condition with all tags attached. Returns must be initiated within 30 days of the delivery date.

How to Return:

  1. Request a Return Authorization:
    Contact our customer service team at lionessnelly@mail.com with your order number and the items you wish to return.

  2. Pack Your Items:
    Securely package the items you’re returning, including the original receipt or proof of purchase.

  3. Ship Your Return:
    Once your return is authorized, you will receive instructions on how to send your items back to us. Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Refunds

Processing Time:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.

Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).

Non-Refundable Items:
Gift cards and final sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at lionessnelly@mail.com for assistance.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at lionessnelly@mail.com

Need Help?

If you have any questions about our return and refund policy, please don’t hesitate to reach out to our customer service team at lionessnelly@mail.com. We’re here to help!