Shipping policy
At Lionessnelly, we are dedicated to ensuring that your luxurious sportswear reaches you promptly and securely. Below you will find our shipping policies, designed to offer you a seamless shopping experience.
Processing Time
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Order Processing:
All orders are processed within 1-2 business days. Please note that orders are not processed or shipped on weekends or holidays. -
Order Confirmation:
You will receive an email confirmation once your order has been placed, including your order details and tracking information once available.
Shipping Rates & Delivery Times
Domestic Shipping (Within Canada):
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Standard Shipping:
Estimated delivery within 8-14 business days.
Flat Rate : 20 CAD -
Express Shipping:
Estimated delivery within 3-5 business days.
Flat rate: 45 CAD
International Shipping: (US Only)
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Standard International Shipping:
Estimated delivery within 8-14 business days, depending on the destination.
Flat rate: 30.00 CAD -
Express International Shipping:
Estimated delivery within 3-5 business days, depending on the destination.
Flat rate: 45 CAD - Note: Delivery times are estimates and may vary depending on your location and unforeseen circumstances
Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply based on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping charges.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress. Please allow up to 24 hours for tracking information to update.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at lionessnelly@mail.com as soon as possible. We will work with the carrier to resolve the issue promptly.
Need Assistance?
If you have any questions or need help with your order, please don't hesitate to reach out to us at lionessnelly@mail.com. Our customer service team is here to assist you.